The Mars-Hydro Grow Light Warranty means you get a 3 year extensive warranty on every grow light that’s fulfilled right here in South Africa. Any issues with your unit will be resolved quickly and without hassle. Buy with confidence, buy Mars-Hydro.
Grow Light Warranty Procedure
E-mail or call us at the first sign of any problems with your unit and we will provide you with instructions on how to proceed. Please do not open the light without our permission as we are only responsible for problems that arise through manufacturing defects.
- Repairs are free of charge within two years of purchase. Repairs done after two years of purchase are for the customer’s account.
- We cover all shipping charges when problems occur during the first 3 months after purchase.
- Shipping charges to us after 3 months and within one year after purchase is at the customer’s expense. Aeradix (Pty) Ltd will ship back to the customer free of charge.
- All shipping charges are at the customer’s expense after one year.
The warranty covers the power supply, all fans and electronic components, including, but not limited to, light emitting diodes and light emitting diode drivers.
The light will be replaced in the event that a new replacement part does not correct the problem or there is a more complex problem. The defective unit must be returned in its original packaging and box. If any part is missing or damaged, the sender will be charged additional fees for those parts or blemishes.
- A repair fee is associated with the return of your product if the light has been tampered with or if the damage is caused by the customer.
- The warranty becomes null and void if the warranty seal is broken without our consent.
- Damage caused by abnormal use, neglect (such as dripping water), using the wrong input voltage, dropping or breaking the light, disassembling of the light, etc. voids the warranty completely.
- Warranty coverage is ultimately left to the discretion of Mars-Hydro and Aeradix (Pty) Ltd. We reserve the right to refuse warranty repair or replacement services.
- The 3 year warranty replaces the previous 2 year warranty for all new design Mars II lights as well as Reflector lights purchased from, and including, August 2018.
- This warranty is subject to change without notice and is based on the warranty ultimately provided by Mars-Hydro found here.